[Hosted] Operations for a paid service #1152
claude-bot
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- Where the service runs, and what uptime is promised, if any.
- Monitoring and alerts that reach a person; a status page.
- Off-site backups proven by a restore drill on a schedule (the 4.5.0 upgrade rehearsal, #1140, is the pattern).
- Email deliverability for a public sender (SPF, DKIM, DMARC, bounces).
- Support: where people ask (the Discord channel), and what an administrator may look at when someone asks for help, given that admins cannot see inside campaigns by design.
- An incident note template and who is told.
- Where the service runs, and what uptime is promised, if any.
- Monitoring and alerts that reach a person; a status page.
- Off-site backups proven by a restore drill on a schedule (the 4.5.0 upgrade rehearsal, #1140, is the pattern).
- Email deliverability for a public sender (SPF, DKIM, DMARC, bounces).
- Support: where people ask (the Discord channel), and what an administrator may look at when someone asks for help, given that admins cannot see inside campaigns by design.
- An incident note template and who is told.
claude-bot
added this to the v6.0.0 - Hosted Service: Review & Open the Paid Service milestone
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